Last updated: 31 October 2026
D Passport Tour & Travel Pte. Ltd. (UEN 202633984K), trading as D’Passport Holidays (“we”, “us”), respects your privacy. This policy explains what personal data we collect through this website and our WhatsApp, phone and email channels, why we collect it, and your choices. We follow Singapore’s Personal Data Protection Act 2012 (PDPA).
1. What we collect
- Contact details: your name, phone or WhatsApp number and email address.
- Trip details you give us: destinations, dates, number of travellers, pick-up points, flight details, budget and any notes.
- Booking details (only when you book): traveller names, dates of birth, nationality and passport details, as the airline, hotel, cruise line or embassy requires. We ask for these only when they are needed.
- Messages: what you send us by WhatsApp, email, phone or the website forms.
- Website data: basic technical data (browser, device, pages visited) through cookies, and only if you allow analytics (see section 7).
We do not ask for NRIC numbers unless the law or a visa or immigration authority requires them.
2. Why we use it
- To reply to your enquiry and prepare quotes.
- To make and manage bookings with hotels, airlines, tour operators, transport providers and visa authorities.
- To send booking confirmations, reminders and important travel updates.
- To keep records required by law, for example accounting and travel industry rules.
- To improve our website, but only with analytics consent.
- To send offers and travel news, only if you have agreed. You can stop these at any time.
3. Your consent
By sending an enquiry or booking with us, you consent to us using your data for the purposes above. If you give us details of other travellers, please make sure they agree.
You can withdraw consent at any time by emailing us. We may then be unable to complete a booking that depends on that data.
4. Who we share it with
We share only what is needed with:
- Travel suppliers: hotels, airlines, cruise lines, tour operators, transport companies and visa or embassy services that provide your trip.
- Service providers: our website host, email and messaging services (including WhatsApp), payment providers and, if you allow, analytics services. They may only use your data to provide their service to us.
- Authorities: when the law requires it.
We never sell your personal data.
5. Transfers outside Singapore
Travel often means sending your details to suppliers abroad, for example a hotel in Bali. When we do, we take reasonable steps to make sure your data is protected to a standard comparable to the PDPA.
6. How long we keep it
We keep enquiry details for up to 2 years if you don’t book. We keep booking records for as long as the law requires, usually up to 5 years for tax and accounting. After that, we delete or anonymise them.
7. Cookies and similar technology
- Essential: these make the site work (for example, remembering your cookie choice). They are always on.
- Analytics and marketing: these are used only if you click Accept on the cookie strip. They help us understand visits and measure our Google and Meta ads.
- Our WhatsApp form remembers your name on your own device so you don’t have to type it again. It is not sent to us until you message us.
You can change your choice at any time with Cookie settings in the website footer.
8. Keeping your data safe
We use reasonable security measures, including encrypted (https) connections, restricted staff access and secure suppliers. No online system is completely secure. If a data breach is likely to cause you significant harm, we will notify you and the Personal Data Protection Commission as the PDPA requires.
9. Your rights
You can ask us to:
- tell you what personal data we hold about you and how it has been used in the past year;
- correct anything that is wrong;
- stop sending you marketing messages.
We will reply within 30 days. We may charge a reasonable fee for access requests and will tell you the fee first.
10. Marketing and the Do Not Call Registry
We will not send marketing messages to Singapore phone numbers on the Do Not Call Registry unless you have clearly agreed to receive them.
11. Children
Our services are for adults. We collect children’s details only from a parent or guardian, for a booking.
12. Changes
We may update this policy. The latest version is always on this page, with the date at the top.
13. Contact us (Data Protection Officer)
D Passport Tour & Travel Pte. Ltd.
Email: contact@dpassportholidays.com
Phone / WhatsApp: +65 8776 7424