Last updated: 31 October 2026
These terms apply to every quote and booking made with D Passport Tour & Travel Pte. Ltd. (UEN 202633984K), trading as D’Passport Holidays (“we”, “us”), through this website, WhatsApp, phone or email. Please read them before you book. By confirming a booking, you accept these terms.
1. Our role
We arrange travel services such as flights, hotels, tours, attraction tickets, cruises, transport and visa assistance. Most services are provided by other companies (airlines, hotels, cruise lines, tour operators and so on). Their own terms also apply to your booking, and we will tell you about any important conditions before you pay.
Airport transfers and charters with our own vehicles are provided by us directly.
2. Quotes and prices
- Quotes are based on availability and prices at the time they are given. They are not reserved until you confirm and pay any required deposit.
- Prices can change before booking because of supplier fares, taxes, fuel surcharges or exchange rates. We will always confirm the final price before you pay.
- Your quote shows the full price, including any service fees. There are no hidden charges.
3. Booking and payment
- A booking is confirmed once we receive your confirmation and the deposit or full payment stated in your quote, and the supplier has accepted it.
- The balance must be paid by the date stated in your quote. If it is not paid on time, we may cancel the booking and cancellation charges may apply.
- Some fares and special offers must be paid in full immediately and are non-refundable. We will tell you when this is the case.
- Please check all names (exactly as in the passport), dates and details on your confirmation straight away and tell us of any mistake.
4. Changes and cancellations by you
- Please send any change or cancellation request in writing (WhatsApp or email).
- Changes and cancellations are subject to the supplier’s rules and charges, which can be up to 100% of the price, plus our service fee where stated in your quote.
- Name changes are often not allowed by airlines and may mean buying a new ticket.
- Refunds, where allowed, are paid once we receive them from the supplier, less any charges.
5. Changes and cancellations by suppliers
Occasionally suppliers change or cancel services, for example flight schedule changes. We will tell you as soon as we know and help you with alternatives or a refund of what the supplier returns. We are not responsible for the supplier’s decision, but we will do our best to help.
6. Passports, visas and health
- You are responsible for having a valid passport (usually at least 6 months’ validity), any visas, and meeting health and entry requirements for every country on your trip.
- We can guide you and help prepare visa applications, but the decision rests with the embassy or immigration authority. Visa fees and our service fees are not refundable if a visa is refused or delayed.
- Requirements can change at short notice, so please check official sources before you travel.
7. Travel insurance
We strongly recommend comprehensive travel insurance covering cancellation, medical costs and lost belongings from the moment you book. We can suggest options on request.
8. Our responsibility
- We will arrange your booking with reasonable care and skill.
- We are not responsible for the acts or failures of independent suppliers, or for loss caused by you, a third party, or events beyond our control (see below). Where we are responsible, our liability is limited to the amount you paid us for the affected service, as far as the law allows.
- Nothing in these terms limits your rights under Singapore law that cannot be excluded.
9. Events beyond our control
We are not liable for delays, changes or cancellations caused by events beyond our or our suppliers’ reasonable control, such as severe weather, natural disasters, war, strikes, epidemics, government action or airport closures.
10. Complaints
If something goes wrong during your trip, please tell the supplier and us straight away so we can try to fix it. If you are still not satisfied, send us your complaint in writing within 30 days of returning, and we will reply as soon as we can.
11. Your personal data
We use your personal data to arrange your trip, as explained in our Privacy Policy.
12. Use of this website
Information and photos on this website are for general guidance and may change. Prices and availability are only confirmed in your quote.
13. Governing law
These terms are governed by the laws of Singapore, and the courts of Singapore have jurisdiction.
14. Contact us
D’Passport Holidays
Email: contact@dpassportholidays.com
Phone / WhatsApp: +65 8776 7424
Questions about a quote? Contact us and we will help.